*Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk | See Representative Example | Representative APR 278%*

Complaints Process

Let Us Answer Your Questions:

How does it work?

Our customers are at the heart of everything we do and we pride ourselves at providing the highest level of service, but we understand that sometimes this level of service could slip. So if there is something that you are not happy with then let us know. Our complaints procedure is as follows:

How to contact us to make a complaint

us your details, a description of your complaint and how you think we can resolve it, and any other relevant information. In writing to: The Compliance Manager, Egouk LTD, 27 Cofton Church Lane, Cofton Hackett, Birmingham, B45 8PQ.

By email: Click Here

How long will it take? Your complaint will be acknowledged in writing within 5 working days of receipt. And we will do our best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response.

If you’re unhappy with the progress of your complaint or not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service. The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS) If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone: 0300 1239 123. Email: complaintinfo@financial-ombudsman.org.uk Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm



Why Use Us?

  1. 1

    Borrow between £50 - £2,000 for any reason!

  2. 2

    Easy 2 minute loan search and cash can often be sent within

    10 minutes

  3. 3

    100% online application and no hidden costs

  4. 4

    No phone calls or faxing of documents and we do not charge a broker fee

  5. 5

    We are open 7 days a week, including bank holidays

  6. 6

    Top lending team, we can get more loans approved

Monthly loans: Representative APR 278% (VARIABLE) Representative loan example: Borrow £500 over 12 months. Interest rate - 140%. Total amount repayable - £949.01. * Cash within 10 Minutes is available with most lenders. Please read the terms and conditions of your loan agreement before applying.